IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge digital solutions.

With expertise in product engineering, UI/UX design, cloud solutions, and software innovation, we partner with global enterprises to deliver reliable, high-quality outcomes.

About the Role :

We are hiring Amazon Connect Contact Center Associates/Engineers (various experience levels) for one of our esteemed multinational clients.

If you are passionate about building and optimizing cloud-based contact center solutions and want to make an impact, this is your opportunity!.

Key Requirements :

- 5 to 7 years of experience in Amazon Connect (contact flows, queues, routing profiles).

- Integration with Salesforce Service Cloud Voice.

- Hands-on with AWS services: Lambda (Java/Python), Lex, Kinesis, S3, DynamoDB, CloudWatch, IAM.

- Strong skills in JavaScript/Node.js.

- Knowledge of telephony concepts (SIP, DID, ACD, IVR, CTI).

- Experience with CI/CD pipelines, DevOps, Terraform, CloudFormation.

- Solid knowledge of REST APIs, integration frameworks, contact center KPIs & analytics dashboards.

- Experience in Agile/Scrum environments.

- AWS Certified Solutions Architect or Amazon Connect certification (preferred).

Responsibilities :

- Lead end-to-end implementation & configuration of Amazon Connect.

- Automate deployments of contact center setups using CI/CD pipelines or Terraform.

- Build, configure, and optimize customer interaction flows.

- Collaborate with cross-functional teams to deliver high-impact solutions.

Why Join Us ?

- Work with global enterprises on impactful cloud transformation projects.

- Collaborative, innovation-driven culture.

- Opportunity to be at the forefront of customer experience technology.