About the Role :

We are actively seeking talented Amazon Connect Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients.

- Amazon Connect Tech Lead with 5-7 years experience.

- Experience with Amazon Connect (Contact flows, queues, routing profile).

- Integration experience with Salesforce (Service Cloud Voice).

- Hands-on with AWS services.

- AWS Lambda (for backend logic) Programming language Java or Python.

- Amazon Lex (Voice/chat bots).

- Amazon Kinesis (for call analytics and streaming).

- Amazon S3 (Storage).

- Amazon DynamoDB.

- CloudWatch.

- IAM.

- Proficiency in programming scripting Java Script, Nodejs.

- Familiarity with CICD pipelines DevOps and infrastructure as code Terraform CloudFormation.

- Knowledge of contact center KPIs and analytics dashboards.

- Solid experience in REST APIs and integration frameworks.

- Experience working in Agile Scrum environments.

- Experience in Automating deployments of contact center setup using CI/CD pipelines or Terraform.

- Lead the end to end implementation and configuration of Amazon Connect.

- Understanding of telephony concepts SIP DID ACD IVR CTI.

- AWS Certified Solutions Architect or Amazon Connect certification.

Why Join IOWeb3 Technologies?

- Work with a team that values integrity, collaboration, and excellence.

- Opportunity to contribute to impactful projects for a multinational client.

- Flexible work arrangements (Remote, Hybrid, or Onsite options).

- Be part of a company that is at the forefront of digital solutions and customer experience.

Apply Now :

If you're an Amazon Connect specialist looking for your next challenge, apply today! Please indicate your relevant experience level in your application.