Job Title : Finacle Support - L3

Experience : 11- 15 years

Notice period : 15 days immediate joiners

work mode : Work from office

Location : Chennai

Key Responsibilities Summary :

- Support Finacle 10.x modules : Branch Operations; CASA; TD; Loans; Trade Finance; Lockers; Alternate Delivery Channels (SWIFT, Clearing, Utility Payments, Financial Inclusion)

- Conduct fatal error analysis, application log review, and application service monitoring

- Log vendor/internal calls, follow up, escalate where needed

- Provide regular status updates; execute maintenance activities per checklist

- Support UAT, coordinate fixes/releases to T&D and production (CMA process)

- Plan and execute backup, recovery, and DC-DR tasks

- Document and publish meeting minutes following bank/vendor discussions

Desired Skills & Attributes :

- Exceptional analytical and problem-solving skills, with proactive mindset

- Strong communication and stakeholder management, capable of vendor/bank coordination

- Demonstrated ability to work across multiple teams and shifts, handle escalations, and maintain a high execution focus.

Mandatory Certifications (at least one) :

- ITIL 4 Professional

- PRINCE2 Practitioner

- PMP Certification.

Required Qualifications

- Education : Science/Commerce graduate required; BE/B.Tech, MCA, or MBA preferred

- Experience : Minimum 7 years in banking IT domain/application support, including 5+ years specifically in Finacle CBS (10.x/UBS 10.2.x) environment