About the Role :

We are looking for a Level 3 Network Engineer with 7 years of expertise in Network Management Services. The ideal candidate will be responsible for overseeing, advancing the network architecture between the Service Provider and the Client.

Requirements :

- Requires expertise in 24x7 monitoring, problem resolution and optimization of LAN, WAN and Unified Communications.

- Act as a single point of contact for the management and administration of the Network Center of Excellence, while collaborating with clients and 3rd parties to meet and exceed performance standards.

- Lead 24x7 monitoring of Network LAN, WAN and Unified Communications for availability, utilization, performance, and capacity.

- Collaborate closely with the Client and 3rd Parties in the Client vendor ecosystem to promptly resolve incidents and service requests.

- Drive root cause analysis and implement comprehensive Problem Management solutions.

- Manage and maintain in-scope equipment for specified Client Service Locations and data centers.

- Act as the primary point of contact for the management and administration of the Network Center of Excellence.

- Proactively provide the Client with advanced optimization and tuning recommendations.

- Coordinate with the Client and its 3rd parties for example Hardware/Software suppliers, carriers, service providers to exceed Performance Standards.

- Document known errors and maintain a comprehensive Known Error Database.

- Support advanced Network protocols, including the provision of Virtual Local Area Networks and Access Control Lists for security and performance.

- Oversee WAN connectivity contracts for all sites.

- Provide expert hands-on support/access to the Service Provider or 3rd-party resources within Client-provided facilities.

- Support, manage, and operate advanced protocols following the Client Policies.

- Monitor, analyze and optimize network bandwidth, traffic patterns and device capacities to ensure efficient performance and accommodate future growth.

- SolarWinds and other Network monitoring tools.

- Expertise in Aryaka SDWAN / ISP Circuit Management.

- Understanding of Routers, Switches, Palo Alto Networks PA Series and Panorama, F5 BIG-IP, Aruba Instant and SolarWinds

- Familiarity with FortiNAC Network Access, VPN Solutions and Bandwidth Management.

- Proficient in leading and troubleshooting complex network architectures.

- Advanced knowledge of network protocols and security measures.

- Experience with advanced network monitoring tools.

- Relevant certifications in network technologies for example Cisco, Palo Alto, F5 and Aruba is preferred.

- Ability to work in a 24x7 on-call rotation.

- Experience in working with 3rd party vendors.

- Familiarity with ITIL processes