- Resolve L3 tickets in coordination with Assistant Product Managers.

- Support enhancement requests, business operational requests, and service request fulfillment.

- Manage quality planning and control (QC/QA) activities.

- Develop requirements and validate designed enhancements.

- Analyze and interpret diverse requirements from multiple countries.

- Collaborate with teams to classify and prioritize process/product defects and make decisions based on assessments.

- Coordinate work efforts between products and modules.

Knowledge & Skills Requirements :

- Strong technical/functional knowledge in SAP HCM, HR Mini Master, and SuccessFactors.

- Proficiency in SAP standard IDOC program and processing.

- Experience with SAP HR integration to CRM, SRM, C4C, and AP.

- Knowledge of GRC security setup and process.

- Background job scheduling and processing expertise.

- ABAP skills preferred.

- Hands-on experience in SAP HR configuration and setup.

- Understanding of SAP integration with Controlling and cost center creation.

- Experience in SAP HR org structure and HR Mini Master setup.

- Skilled in SAP HR reporting.

- Strong presentation, demonstration, communication, and client-facing skills.

Qualification :