ServiceNow Developer - CMDB Module

Key Responsibilities :

- Design, implement, and maintain the end-to-end ServiceNow CMDB to ensure data accuracy, completeness, and compliance.

- Define and enforce CI class structures, relationships, and data models.

- Configure and optimize ServiceNow Discovery and Service Mapping to ensure accurate CI population.

- Troubleshoot discovery issues and improve coverage and accuracy.

- Integrate CMDB with external data sources using APIs, MID Servers, and ETL tools.

- Monitor and improve CMDB health using dashboards and reports.

- Collaborate with stakeholders to define CMDB governance policies and procedures.

- Ensure alignment with ITIL and Configuration Management best practices.

- Work closely with Incident, Problem, Change, and Asset Management teams.

- Provide technical leadership and mentoring to junior team members.

- Develop and maintain CMDB reports, dashboards, and documentation.

- Present CMDB health and compliance metrics to leadership.

Required Skills & Qualifications :

- 5 - 10 years of hands-on experience with ServiceNow, specifically CMDB, Discovery, and Service Mapping.

- Strong understanding of IT infrastructure (servers, networks, applications, cloud).

- Proficiency in scripting (JavaScript, Glide), data modeling, and integrations.

- Experience with MID Servers, APIs, and integration tools.

- Familiarity with ITIL v3/v4 framework and Configuration Management processes.

- Excellent problem-solving, communication, and stakeholder management skills.

- ServiceNow Certified System Administrator (CSA) and CMDB/Discovery certifications preferred.